VERTOX ONCHAINBack to websitePrivacy Policy
Last updated: 22 August 2026
01. About this notice
This Privacy Policy explains how VERTOX ONCHAIN LTD handles personal information in connection with this website and enquiries about our IT consulting and technology strategy services. We are the controller of personal information that we decide to collect and use for these purposes. Our address is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. You can contact us at [email protected] or +44 7732 726724.
This notice covers visitors and people who contact us, including individuals representing businesses. It does not replace any additional privacy information supplied for a particular consultancy engagement. If an engagement involves processing personal information on a client’s behalf, the responsibilities and instructions for that processing must be set out separately.
02. Information you choose to provide
If you email or telephone us, we may receive your name, business contact details, role, organisation and the information you share about your enquiry. Correspondence may also include meeting arrangements, your preferences for a response and relevant details of your existing technology environment. We use only the information needed to understand and respond to the matter you raise.
Please avoid sending passwords, access credentials, payment card details, special category personal data or confidential records about other people in an initial enquiry. If detailed information is needed for an agreed engagement, we will discuss an appropriate way to provide it. You should be entitled to share any personal information you send us.
03. Website access and technical information
When your browser requests this website, the infrastructure delivering it necessarily receives technical information such as an IP address and the requested resource. Depending on the hosting configuration, operational records may include request times, browser information, response codes and security events. Such information can help deliver pages, diagnose faults and protect the service against abuse.
The site does not contain an enquiry form, account registration, advertising pixels or an analytics integration. Fonts and visual assets are served with the website rather than requested from an external font service. The site itself does not set cookies or use browser storage. Following an email or telephone link opens your own communication application; its provider’s privacy practices also apply.
04. Why we use information
We use enquiry information to answer questions, understand possible consultancy needs, arrange discussions and keep a useful record of communications. If you ask us to take steps towards a contract with you, information relevant to that request may be necessary to take those steps. Where you represent a business, we generally rely on our legitimate interests in communicating with business contacts and managing enquiries, after considering the effects on you.
For technical information, our legitimate interests are operating a reliable website, investigating problems and preventing misuse. We may also process records when necessary to comply with a legal obligation or establish, exercise or defend legal claims. Where an activity requires consent, we will ask separately and explain how to withdraw it. Sending an enquiry does not subscribe you to a marketing mailing list.
05. Who may receive information
Access to enquiry information is limited to people who need it for the relevant communication or business purpose. Providers supporting email, communications or hosting may process information as part of delivering those services. Professional advisers may receive information where necessary for advice, record keeping or handling a dispute, subject to appropriate confidentiality requirements.
We do not sell personal information. We may disclose information where legally required, in response to a valid request from a competent authority, or where necessary to protect legal rights. We will consider the purpose and legal basis of a disclosure and limit the information involved. This notice does not imply that any particular third-party platform or provider is in use.
06. International processing
Some communication or infrastructure services may involve processing outside the United Kingdom. Where we arrange a restricted international transfer, we must ensure that an appropriate legal mechanism is available, such as applicable adequacy regulations or suitable contractual safeguards. The approach depends on the destination and the service involved.
You can contact us for information about safeguards relevant to your personal information. We will explain what we can provide without disclosing security-sensitive details or the personal information of others. We do not assume that sending an ordinary business enquiry amounts to consent for unrestricted international transfers.
07. How long we keep information
Retention depends on why information was collected, whether an enquiry remains active and whether an engagement follows. We consider the time needed to respond, maintain relevant business records, meet legal duties and address reasonably foreseeable disputes. Information should not be kept simply because storage is available.
Where a fixed period cannot usefully be stated for every type of enquiry, these criteria determine retention. Records that are no longer needed should be deleted or anonymised, subject to any justified preservation requirement and the operation of backup systems. You may ask us about the retention criteria that apply to a particular communication.
08. Your rights and choices
Depending on the circumstances and the legal basis used, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict processing or receive certain information in a portable format. You may also object to processing based on legitimate interests. These rights are not absolute and exceptions may apply.
Where consent is the basis for processing, you can withdraw it without affecting the lawfulness of earlier processing. To make a request, contact [email protected] and describe the information or activity concerned. We may need proportionate information to verify your identity or clarify the request. We will respond within the period required by applicable law and explain any relevant restriction or extension.
09. Security and information accuracy
We aim to use proportionate technical and organisational measures for the information we handle. Measures should reflect the nature of the information, the purpose of processing and the associated risks. No website, email system or transmission method can be guaranteed to be completely secure.
Please let us know if contact details you provided are incorrect or have changed. If you believe information has been sent to the wrong person or exposed inappropriately, contact us promptly with enough detail to investigate, without including unnecessary sensitive information in your message.
10. External websites and younger visitors
This website is intended to explain business consultancy services. It is not directed at children and we do not knowingly seek personal information from children. If you believe a child has provided information that should not be held, please contact us.
Links to external resources take you to services outside our control. Their operators decide how they process information, and you should read their own notices. Our inclusion of a useful reference does not extend this Privacy Policy to that service.
11. Concerns, complaints and updates
If you have a concern about our use of personal information, please contact us so we can look into it. You also have the right to complain to the UK Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk/make-a-complaint. You do not have to contact us before approaching the regulator.
We may update this notice to reflect changes in the website, our activities or applicable requirements. The date below identifies the version displayed here. Where a change materially affects how we use information already collected, we will consider whether additional notification is appropriate. Contact details for privacy questions remain [email protected] and the postal address stated above.